Privacy Policy

1. Introduction

ROLW Ministry Development Institute (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications data

If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.

Usage and device information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and service data

If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support
Send appointment confirmations and reminders
Send SMS and email communications that you have explicitly consented to receive
Improve our website and marketing performance using analytics
Maintain compliance records related to consent and opt outs
Protect our business and users, including fraud and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.

Legal and safety

We may disclose information if required by law or to protect the rights, safety, and security of ROLW Ministry Development Institute, our users, or others.

Business transfers

If ROLW Ministry Development Institute is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

Third party sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices

SMS opt out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.

Email opt out

You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access and correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under 13 and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.

10. SMS Communication & One-Time Passwords (OTP)

We may use SMS (text messaging) to communicate with users for authentication, security, and service-related purposes, including the delivery of One-Time Passwords (OTP) for account verification and login security.

By providing your mobile phone number and opting in, you consent to receive SMS messages from us related to your account, including but not limited to verification codes, security alerts, and transactional notifications.

Opt-In Consent

Users explicitly opt in to receive SMS messages by:

Submitting their phone number through our website, forms, or application, and
Agreeing to receive SMS messages for authentication or service purposes.

Consent is not a condition of purchase.

Message Frequency

Message frequency varies and is typically limited to authentication or account-related events (such as OTP delivery).

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us directly using the information below.

Data Usage & Privacy

Phone numbers collected for SMS and OTP delivery are used solely for communication and verification purposes.
We do not sell, rent, or share SMS subscriber information with third parties for marketing purposes.
SMS data is stored securely and retained only as long as necessary to provide our services and comply with legal obligations.

11. Contact Us

If you have questions about this Privacy Policy, contact:

ROLW Ministry Development Institute
Address: 508 N Grey St
Phone: (814) 593-0203
Email: [email protected]

If you have any questions regardingTerms of Service, please read our Terms of Service policy: https://rolwmdi.org/terms-of-service

Add details about SMS/text message program, how users opt-in, and message frequency.